FAQ
Orders
No, you can also order from us without an account. Creating an account is optional and offers you further advantages such as an overview of your orders.
From Monday to Friday, your order will be edited and sent within 24 hours. You will receive a corresponding email confirmation with tracking no. As soon as your package has been sent.
If you notice an error after completing your order (wrong address, false color/length, ...), just contact us as soon as possible. As long as your order has not yet been sent, we can still fix such errors.
Shipment
Orders with delivery addresses within Germany are sent free of charge with DHL. You will receive a tracking number immediately after shipping. And can track your shipment via a link.
Your order is usually with you within 1-3 working days.
Yes, we're doing that.
Orders with delivery addresses outside of Germany are sent free of charge with DHL. You will receive a tracking number immediately after shipping. And can track your shipment via a link.
Your order is usually with you within 3-15 working days. The exact delivery time depends on your country.
The exact overview of the delivery countries can be found here:
Would you like to buy from a country that is not included in this list?
After successfully shipping your package, you will automatically receive a shipping confirmation from us with your DHL tracking no.
You can enter this here and track this:
returns
We have summarized how you can swap or return your product:
14 days after you received your product.
If you can only return the product later for one important reason, just get in touch with us. We will find a solution.
Yes, of course, that's not a problem. Of course you can open the packaging and try out or try out the product.
It is only important for the return that the product is actually unused, so you have not used or worn it for a long time. In addition, the original packaging must also be available.
Simply note your address and order number on a piece of paper. If
You want to exchange the product, then also which color or length you want. You then put this note instead of the delivery note.
No, unfortunately we cannot provide a return license. Since we already offer free shipping, we have to ask you to send the return at your own expense.
The return of the return usually takes place within 1-3 days after it has been received.
In the event of an exchange, the new product will be sent immediately afterwards.
When returning, the refund is made to the payment method used when ordering.
Products
Detecting the right bracelet length for your wrist is not always easy. Here you also have to differentiate whether it is a men's or women's bracelet. If you want to give away the bracelet without the wrist of the recipient
It becomes more difficult to measure.
We have summarized all important points for this on this page:
If you have a SERASAR Hold the bracelet for the first time, you come
Sometimes not straight away on how to open. But that is basically quite simple:
The closure is held by two magnets. These are located inside the closure. Can open
The bracelet in which you push the closure on the side. This solves the connection of the magnets and the bracelet
opens.
If there is still an extra link in the bracelet, you can also remove the extra limb in this way.
As an illustration, we also have an infographic on this page:
For some models (especially the men's bracelets) this is extra
Lord already attached to the bracelet during delivery. Without this extra member, the bracelet has the ordered length.
Basically, this is possible, yes. However, it must always be checked individually.
As with most jewelry goods, the bracelet should not ideally not
come into contact with water in the long term. In the long term, the color can bleach, the material is brittle and, in the worst case, the magnets detach itself in the closure.
Of course, this does not apply to splash water as when washing your hands or when it rains.
service
Despite all the previous measurements, it can happen that the bracelet doesn't fit as you would like.
If you have given away the bracelet, this probability is even greater. We know this and therefore offer you to easily exchange the bracelet into your desired size.
No, we do not offer individual engravings or embossing for our products. However, you can have our bracelets engraved with a jeweler, for example. Many of our customers have already done this successfully.
We make the greatest difficulty that the quality of our products is always flawless.
Nevertheless, we cannot rule out 100% that a work or material defect creeps in.
No matter whether you are you SERASAR Have ordered the product from us in the shop or another marketplace, if it has a defect, just contact us directly. We will definitely find a satisfactory solution for you.